Returns

For questions on returns please contact: kiagearsupport@dfpromotions.com

Warranty Returns

 If you need to return defective or damaged merchandise for replacement or need to exchange apparel items due to sizing issues, please email kiagearsupport@dfpromotions.com

• Any apparel items that have been used, laundered or altered in any way cannot be accepted for exchange or credit.

• All merchandise must be returned or exchanged within 14 days from receipt of goods in order to receive a replacement or full credit refund on the goods returned. The items must be in good retail condition (all tags still attached, and items are not damaged or stained).

  • If applicable, the purchaser will be issued a credit memo and the credit will be added back to the user’s account within 2 business days, upon receipt and inspection of goods.

  • Items will be replaced promptly, but turnaround time may vary based on production schedules and custom made-to-order items.

• Returns or exchanges for custom made-to-order items that are defective, damaged or have sizing issues may require the purchaser to provide additional documentation for approval.